Recommendation 18

MaPS Chief Executive, Caroline Siarkiewicz, told us that the biggest challenge was working out how to help people understand their options and choices, “bearing in mind the huge numbers of people who do not know where to go for that.” MoneyHelper Pensions guidance is an important service, able to help people engage with their pensions and support them with decision-making at important points such as divorce. MaPS has capacity to deliver 205,000 such pensions guidance sessions this year. It is not clear whether this is optimum or whether more people could benefit from the service if there was a concerted effort to increase take-up. We recommend that DWP and MaPS consider how the mechanisms available to increase take-up of Pension Wise—signposting requirements and a dedicated media and marketing budget—could be applied to MoneyHelper Pensions. MaPS should explain the role it expects its pensions guidance services to play in meeting its goal to have 5 million more people understanding enough to plan for and in later life by 2030. It should also explain how it plans to work with employers to ensure they play their part in meeting this goal.