Source · Select Committees · Work and Pensions Committee
Recommendation 25
25
Accepted
Paragraph: 150
Update Access to Work document submission process to allow all documentation online by 2023
Recommendation
The Access to Work system is outdated and often unable to accept online document submission or e-signatures. A system that requires applications and claims must be 84 Plan for Jobs and employment support sent in by hand acts as a practical barrier to support. DWP needs to update the Access to Work document submission process so that all documentation can be submitted online. It should do this by the end of 2023.
Government Response Summary
The government confirms that a new online process for Access to Work grant claims was introduced in June 2023, enabling customers to submit new claims, upload evidence, and have claims digitally countersigned, fully addressing the recommendation before the specified deadline.
Paragraph Reference:
150
Government Response
Accepted
HM Government
Accepted
While there has been an online way for customers to apply for Access to Work since 2017, in June 2023 DWP introduced a new online process for customers to be able to claim the Access to Work grant. This enables customers to submit new claims online, upload evidence where appropriate, have their claims digitally countersigned, view previously submitted claims and see how much of their grant is left. The paper claim form can still be used by those who are not able to use the digital service.