Recommendation 2

The pandemic demonstrated how resilient the UK social security system can be in the face of significant challenges. Despite the huge surge in demand, Universal Credit continued to function and benefits were paid out to a markedly increased pool of claimants. That Universal Credit was able to withstand these pressures was a result not only of digitisation, but also the immense efforts of DWP staff, and also to the leadership of the DWP. We want to pay tribute to their commitment and hard work in facing such unprecedented challenges.