Source · Select Committees · Treasury Committee
Recommendation 10
10
The FCA should ensure that it keeps its contact centre policies and training up to...
Recommendation
The FCA should ensure that it keeps its contact centre policies and training up to date to ensure clarity and consistency, not just in relation to firms such as LCF but to the wider organisation. (Paragraph 76) The regulatory perimeter and the scope of the FCA’s remit
Government Response
A response document is linked to this report, dated 13 September 2021. Response attribution to this conclusion has not been verified. Read the response document ↗