Select committee inquiry
Independent Review of the Financial Ombudsman Service
Closed
What the inquiry looked at
“In March 2018, the Financial Ombudsman Service (FOS) wrote to the Committee to announce the launch of an independent review into concerns raised by the Committee and highlighted in the media. The Committee stated that it would scrutinise the findings of the review report and would take evidence from the reviewer as well as the Ombudsman.”
The committee's words, from the inquiry page on parliament.uk ↗.
How the inquiry ran
Each dot is a dated item listed on this page, from 13 March 2018 to 13 February 2019.
- Oral evidence 2 sessions
- Correspondence 13 letters
Evidence
Oral evidence sessions 2
- 22 Jan 2019No witnesses recordedparliament.uk ↗
- 18 Jul 2018No witnesses recordedparliament.uk ↗
Correspondence 13 letters
- 13 Feb 2019Chair to Financial Ombudsman Service re follow up - 7 February 2019
- 13 Feb 2019Financial Ombudsman Service to Chair re follow up - 7 February 2019
- 22 Jan 2019Chair to Richard Lloyd re Independent Review of the Financial Ombudsman Service, 14 January 2019
- 22 Jan 2019FCA to Nicky Morgan re Financial Ombudsman Service - 21 January 2019
- 4 Sep 2018Correspondence with the Director of Fairer PPI relating to the Independent Review of the Financial Ombudsman Service, dated 25 July
- 27 Jul 2018Letter from the Chief Ombudsman and Chief Executive of the Financial Ombudsman Service to the Chair, 26 July 2018To committee
- 27 Jul 2018Letter from the Chief Ombudsman and Chief Executive of the Financial Ombudsman Service to the Chair, 24 July 2018To committee
- 27 Jul 2018Letter from the Chair to the Financial Ombudsman Service, 24 July 2018To committee
- 18 Apr 2018Correspondence from Mark Davies, Director, Davies Duffy and Smith Consulting, relating to Caroline Wayman’s letter of 20 March to the Committee on the Financial Ombudsman Service, dated 13 April.
- 17 Apr 2018Correspondence from the Chief Executive of the Financial Ombudsman Service relating to the internal investigation into the FOS, dated 3 April
- 17 Apr 2018Correspondence from the Chair to the Chief Executive of the Financial Ombudsman Service relating to the internal investigation into the FOS, dated 28 March
- 27 Mar 2018Correspondence from the Chief Executive of the Financial Ombudsman Service relating to Channel 4’s Dispatches programme
- 13 Mar 2018Letter from Chair to Financial Ombudsman Service, 13 March 2018To committee