Select Committee · Treasury Committee
Service Disruption at TSB inquiry
Status: Closed
Opened: 30 Apr 2018
Closed: 30 Apr 2018
In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.
Correspondence
| Date | Direction | Title |
|---|---|---|
| 4 Sep 2018 | — | Correspondence from the Chairman of TSB, regarding Paul Pester's resignation, 4… |
| 10 Jul 2018 | To cttee | Letter from the Economic Secretary to Chair regarding service disruption at TSB… |
| 28 Jun 2018 | To cttee | Letter from Richard Meddings, Chairman of TSB, responding to issues raised, 20 … |
| 28 Jun 2018 | To cttee | Letter from Mark Brown, General Secretary of TBU, regarding TSB IT service upgr… |
| 28 Jun 2018 | — | Letters from Mark Brown, General Secretary of TBU, to the Chair and Chair of th… |
| 19 Jun 2018 | To cttee | Letter from TBU regarding TSB service disruption, 13 June 2018 |
| 13 Jun 2018 | To cttee | Letter from the TSB Chairman to the Chair, 7 June 2018 |
| 8 Jun 2018 | To cttee | Letter from the Chair to Andrew Bailey, Chief Executive FCA, 7 June 2018 |
| 8 Jun 2018 | To cttee | Letter from the Chair to Sam Woods, Deputy Governor for Prudential Regulation, … |
| 8 Jun 2018 | To cttee | Letter from the Chair to Richard Meddings, Chair TSB Bank, 7 June 2018 |
| 6 Jun 2018 | — | Correspondence from the Martin Lewis, Executive Chair of MoneySavingExpert.com,… |
| 6 Jun 2018 | — | Correspondence from the Chief Executive of TSB, regarding TSB IT disruption, 5 … |
| 6 Jun 2018 | To cttee | Letter from the Chair to Chief Executive, FCA, regarding TSB IT migration, 16 M… |
| 6 Jun 2018 | To cttee | Letter from Chief Executive FCA, regarding TSB IT migration, 30 May 2018 |
| 30 Apr 2018 | To cttee | Letter from Dr Paul Pester, CEO TSB Bank, regarding recent IT problems, 27 Apri… |