Select committee inquiry
Service Disruption at TSB inquiry
Closed
What the inquiry looked at
“In April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.”
The committee's words, from the inquiry page on parliament.uk ↗.
How the inquiry ran
Each dot is a dated item listed on this page, from the inquiry's opening on 30 April 2018 to 4 September 2018.
- Oral evidence 2 sessions
- Correspondence 15 letters
Evidence
Oral evidence sessions 2
- 6 Jun 2018No witnesses recordedparliament.uk ↗
- 2 May 2018No witnesses recordedparliament.uk ↗
Correspondence 15 letters
- 4 Sep 2018Correspondence from the Chairman of TSB, regarding Paul Pester's resignation, 4 September 2018
- 10 Jul 2018Letter from the Economic Secretary to Chair regarding service disruption at TSB, 2 July 2018To committee
- 28 Jun 2018Letter from Mark Brown, General Secretary of TBU, regarding TSB IT service upgrade, 6 June 2018To committee
- 28 Jun 2018Letter from Richard Meddings, Chairman of TSB, responding to issues raised, 20 June 2018To committee
- 28 Jun 2018Letters from Mark Brown, General Secretary of TBU, to the Chair and Chair of the TSB Remuneration Committee, and TBU newsletters, September 2017–June 2018
- 19 Jun 2018Letter from TBU regarding TSB service disruption, 13 June 2018To committee
- 13 Jun 2018Letter from the TSB Chairman to the Chair, 7 June 2018To committee
- 8 Jun 2018Letter from the Chair to Sam Woods, Deputy Governor for Prudential Regulation, 7 June 2018To committee
- 8 Jun 2018Letter from the Chair to Andrew Bailey, Chief Executive FCA, 7 June 2018To committee
- 8 Jun 2018Letter from the Chair to Richard Meddings, Chair TSB Bank, 7 June 2018To committee
- 6 Jun 2018Correspondence from the Martin Lewis, Executive Chair of MoneySavingExpert.com, regarding TSB IT disruption, 5 June 2018
- 6 Jun 2018Correspondence from the Chief Executive of TSB, regarding TSB IT disruption, 5 June 2018
- 6 Jun 2018Letter from Chief Executive FCA, regarding TSB IT migration, 30 May 2018To committee
- 6 Jun 2018Letter from the Chair to Chief Executive, FCA, regarding TSB IT migration, 16 May 2018To committee
- 30 Apr 2018Letter from Dr Paul Pester, CEO TSB Bank, regarding recent IT problems, 27 April 2018To committee