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Service Disruption at TSB inquiry

Status: Closed Opened: 30 Apr 2018 Closed: 30 Apr 2018
Inquiry scopeIn April 2018, TSB Bank migrated its computer systems to a new platform. Following reports of consumer detriment following the migration, the Committee will consider the preparation for, implementation of and results of the system migration, and TSB's handling of the problems that ensued.

Oral evidence sessions

2 sessions

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Date Session and witnesses Source
6 Jun 2018 No witnesses recorded View ↗
2 May 2018 No witnesses recorded View ↗

Correspondence

15 letters

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PublishedDirectionLetter
4 Sep 2018 — Correspondence from the Chairman of TSB, regarding Paul Pester's resignation, 4 September 2018
10 Jul 2018 To committee Letter from the Economic Secretary to Chair regarding service disruption at TSB, 2 July 2018
28 Jun 2018 To committee Letter from Mark Brown, General Secretary of TBU, regarding TSB IT service upgrade, 6 June 2018
28 Jun 2018 To committee Letter from Richard Meddings, Chairman of TSB, responding to issues raised, 20 June 2018
28 Jun 2018 — Letters from Mark Brown, General Secretary of TBU, to the Chair and Chair of the TSB Remuneration Committee, and TBU newsletters, September 2017–June 2018
19 Jun 2018 To committee Letter from TBU regarding TSB service disruption, 13 June 2018
13 Jun 2018 To committee Letter from the TSB Chairman to the Chair, 7 June 2018
8 Jun 2018 To committee Letter from the Chair to Sam Woods, Deputy Governor for Prudential Regulation, 7 June 2018
8 Jun 2018 To committee Letter from the Chair to Andrew Bailey, Chief Executive FCA, 7 June 2018
8 Jun 2018 To committee Letter from the Chair to Richard Meddings, Chair TSB Bank, 7 June 2018
6 Jun 2018 — Correspondence from the Martin Lewis, Executive Chair of MoneySavingExpert.com, regarding TSB IT disruption, 5 June 2018
6 Jun 2018 — Correspondence from the Chief Executive of TSB, regarding TSB IT disruption, 5 June 2018
6 Jun 2018 To committee Letter from Chief Executive FCA, regarding TSB IT migration, 30 May 2018
6 Jun 2018 To committee Letter from the Chair to Chief Executive, FCA, regarding TSB IT migration, 16 May 2018
30 Apr 2018 To committee Letter from Dr Paul Pester, CEO TSB Bank, regarding recent IT problems, 27 April 2018