Source · Select Committees · Transport Committee
Recommendation 10
10
Ticket office closure proposals wasted resources and inappropriately burdened disabled rail users.
Conclusion
Despite all the mechanisms in place to safeguard accessibility, proposals which risked significantly damaging disabled people’s access to the rail network by closing hundreds of ticket offices were published in 2023 and only withdrawn after a huge response to public consultation. This was a waste of time and resources and it resulted in a burden being placed once again on disabled people themselves to advocate for their needs. (Conclusion, Paragraph 74)
Government Response
A response document is linked to this report, dated 13 June 2025. Response attribution to this conclusion has not been verified. Read the response document ↗