Recommendation 15

No national framework or clear design standard to improve the overall quality of bus stop infrastructure or real time information currently exists. Poor quality facilities like damaged shelters or seats and missing or inaccurate real time information undermine bus networks by deterring passengers. People without digital access, or whose bus stops are in black spots for mobile coverage, are disproportionately affected. While some local authorities have made commendable progress in improving real time information systems, such initiatives remain the exception rather than the rule. (Conclusion, Paragraph 63)