Source · Select Committees · Transport Committee
Recommendation 18
18
Passengers' Council reliance on ORR for enforcement adds complexity to complaints system.
Conclusion
The reliance of the Passengers’ Council on the Office of Rail and Road to take enforcement action could add complexity and delay to an already complicated system for complaints, enforcement and remedies, and we are concerned that an opportunity to streamline these elements of the railway could be missed. (Conclusion, Paragraph 54)
Government Response
A response document is linked to this report, dated 24 April 2026. Response attribution to this conclusion has not been verified. Read the response document ↗