Source · Select Committees · Transport Committee
Recommendation 18
18
Rejected
Passengers' Council reliance on ORR for enforcement adds complexity to complaints system.
Conclusion
The reliance of the Passengers’ Council on the Office of Rail and Road to take enforcement action could add complexity and delay to an already complicated system for complaints, enforcement and remedies, and we are concerned that an opportunity to streamline these elements of the railway could be missed. (Conclusion, Paragraph 54)
Government response summary AI-generated
The government disagrees with amending the Bill to require ORR to take action on referrals from the Passengers' Council, stating there's already a robust appeal route to the ORR and that the ORR needs a holistic view.
Government Response
The government responded to this report on 24 April 2026. No passage in that response could be matched to this conclusion. Read the response document ↗