Source · Select Committees · Transport Committee
Recommendation 32
32
The introduction of national standards should be accompanied by a single national complaints and incident...
Conclusion
The introduction of national standards should be accompanied by a single national complaints and incident reporting portal for taxi and private hire services. It should be digitally inclusive, route reports to the responsible authority, and include clear service standards for acknowledgement, updates, and resolution. (Recommendation, Paragraph 113) Enforcement that stops at the border