Source · Select Committees · Transport Committee
Recommendation 3
3
Utilise specific criteria to measure the success of minimum service levels for rail, including passenger satisfaction.
Conclusion
Looking to the future, the following criteria should be used by the Department to assess the success of a minimum service level for rail (Paragraph 74): 30 Minimum service levels for rail j) Industrial disputes have neither been prolonged nor increased. Novel industrial action has not proliferated; k) Passenger satisfaction on strike days is greater than at present. Passengers have access to clearly communicated information in relation to service operation, and greater certainty, further in advance than at present, about travel on strike days. l) Long term, there is more effective cooperation and better working relationships between rail unions, the industry and government. (Paragraph 74) Minimum service levels for rail 31
Government Response
A response document is linked to this report, dated 4 December 2023. Response attribution to this conclusion has not been verified. Read the response document ↗