Select committee: Transport Committee
Work of the Driver and Vehicle Licensing Agency
Closed
Opened 14 Jul 2021
Closed 23 May 2024
Transport Committee Inquiry on parliament.uk ↗
Inquiry scope (the committee's words)
This is a one-off oral evidence session examining reports of backlogs in the processing of paper applications at the Driver and Vehicle Licensing Agency (DVLA). Likely subjects for discussion include: 1. The backlog in processing paper applications for drivers’ licences and vehicle registrations submitted to the DVLA 2. Steps the DVLA are taking to process the reported backlog 3. How the DVLA is delivering against the customer-centric strategic goals in its 2021-22 Business Plan
Where it stands
The inquiry is closed, opened 14 July 2021.
The committee has not published a report yet.
Evidence
- 1 oral evidence sessionLatest 21 July 2021
- 4 witnesses
Recent activity
- Correspondence from the Parliamentary Under-Secretary of State, Department for Transport, relating to a review of the Driver and Vehicle Licensing Agency, dated 26 July 20236 September 2023, Correspondence
- Correspondence from the Chief Executive, Driver and Vehicle Licensing Agency, related to oral evidence session held on 5 July 2023, dated 18 August 20236 September 2023, Correspondence
- Correspondence from the Chief Executive, DVLA relating to customer service update, dated 13 October 202219 October 2022, Correspondence
Oral evidence sessions
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| Date | Session and witnesses | Source |
|---|---|---|
| 21 Jul 2021 |
Oral evidence session
Julie Lennard · Driver and Vehicle Licensing Agency,
Mark Serwotka · Public and Commercial Services Union (PCS),
Sarah Evans · Public and Commercial Services Union (PCS),
The Baroness Vere of Norbiton · Department for Transport
|
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Who gave evidence
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| Witness | Organisation | Sessions |
|---|---|---|
| Julie Lennard · Chief Executive | Driver and Vehicle Licensing Agency | 1 |
| Mark Serwotka · General Secretary | Public and Commercial Services Union (PCS) | 1 |
| Sarah Evans · DVLA Branch Chair | Public and Commercial Services Union (PCS) | 1 |
| The Baroness Vere of Norbiton · Parliamentary Under-Secretary of State for Roads, Buses and Places | Department for Transport | 1 |
Correspondence
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