Select Committee · Transport Committee
Work of the Driver and Vehicle Licensing Agency
Status: Closed
Opened: 14 Jul 2021
Closed: 23 May 2024
Inquiry scope
This is a one-off oral evidence session examining reports of backlogs in the processing of paper applications at the Driver and Vehicle Licensing Agency (DVLA). Likely subjects for discussion include: 1. The backlog in processing paper applications for drivers’ licences and vehicle registrations submitted to the DVLA 2. Steps the DVLA are taking to process the reported backlog 3. How the DVLA is delivering against the customer-centric strategic goals in its 2021-22 Business PlanOral evidence sessions
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| Date | Session and witnesses | Source |
|---|---|---|
| 21 Jul 2021 | Julie Lennard · Driver and Vehicle Licensing Agency, Mark Serwotka · Public and Commercial Services Union (PCS), Sarah Evans · Public and Commercial Services Union (PCS), The Baroness Vere of Norbiton · Department for Transport | View ↗ |
Who gave evidence
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| Witness | Organisation | Sessions |
|---|---|---|
| Julie Lennard · Chief Executive | Driver and Vehicle Licensing Agency | 1 |
| Mark Serwotka · General Secretary | Public and Commercial Services Union (PCS) | 1 |
| Sarah Evans · DVLA Branch Chair | Public and Commercial Services Union (PCS) | 1 |
| The Baroness Vere of Norbiton · Parliamentary Under-Secretary of State for Roads, Buses and Places | Department for Transport | 1 |
Correspondence
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