Source · Select Committees · Home Affairs Committee
Recommendation 22
22
Accepted
Paragraph: 68
Bolster funding for Windrush grassroots campaigns and scale up outreach.
Conclusion
The Home Office should bolster the support and funding available to grassroots campaigns and community groups tasked with raising awareness of the Windrush schemes, ensuring that those in which the community has confidence and which have expertise in this work are adequately supported. It should look to scale up its grassroots outreach work in the coming years, instead of ending the active phase of its communications and outreach programme in 2023.
Government Response Summary
The government states the Compensation Scheme is accessible without legal assistance, with caseworkers providing support. It is continuously evaluating how to improve claimant help and working with "We Are Digital" to ensure their service is accessible.
Paragraph Reference:
68
Government Response
Accepted
HM Government
Accepted
The Compensation Scheme has been designed to be accessible to anyone without the need for legal assistance in order to fill in the claim form and receive compensation. Caseworkers phone claimants to gather extra information when needed and send letters to claimants at each stage of the process, these letters have been crystal marked to ensure they are clear. The vast majority of claims that have been concluded have seen claimants receive compensation without any involvement of legal professionals. We are continuously evaluating how we can better help claimants through the process of their claim and are working with We Are Digital to ensure their service is clearly signposted and accessible.