Source · Select Committees · Home Affairs Committee
Recommendation 17
17
Deferred
Paragraph: 59
Digital engagement methods less effective for reaching Windrush cohort.
Conclusion
We share claimants’ and their representatives’ concerns that digital engagement events and advertising may be less effective in reaching this cohort.
Government response summary AI-generated
The government provides an extensive list of improvements made to the Windrush Compensation Scheme since December 2020, including increased award values, simplified processes, and funded claimant assistance, but does not directly address the committee's concern about the effectiveness of digital engagement events.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
59
Government Response
Deferred
HM Government · verbatim extract
Deferred
To date, the Home Office has hosted approximately 120 outreach surgeries and approximately 80 public engagement events, to raise awareness of the Windrush Schemes and support individuals. Due to government restrictions as a result of the ongoing Covid-19 pandemic, these events have been moved on to a digital platform to ensure that we can continue to raise awareness of support and encourage individuals to apply to the Windrush Schemes. Although not all of the cohorts we are trying to reach may find this format of events accessible, it can be easier logistically for individuals to dial in from any region. The Home Office is keen to restart face-to-face engagement as soon as it is officially safe to do so. The details of all public engagement events are published on GOV.UK and circulated to key stakeholders to reach wider audiences.
Read the full response on Parliament ↗