Recommendation 24

We have heard from victims and survivors that the CPS’s level and quality of communication could be more effective and sensitive. We welcome the fact that the CPS has designed new letters to engage better with victims at key moments. However, as part of the CPS’s work designing a new approach to victim engagement that should be more two-way, we would also recommend that the CPS consider speaking with complainants via a video link as more general practice, to give people the opportunity to ask questions about their individual case. This would be less impersonal. Any concerns prosecutors might have should be taken into account.