Recommendation 24

The Advice, Issue Reporting and Eligibility Contract (AIRE) service delivered by Migrant Help has not been able to meet demand, and the Home Office has failed to effectively manage the performance of the service. We recognise that Migrant Help has delivered the service in a very difficult operating environment. However, given the critical nature of this service, in both ensuring asylum seekers are able to raise issues and secure advice through the asylum process, and in enabling the Home Office to have oversight of its accommodation providers, it is essential that the Home Office ensures an adequate service is delivered. (Conclusion, Paragraph 107)