Source · Select Committees · Home Affairs Committee
Recommendation 22
22
Accepted
Asylum seeker communication regarding accommodation remains inconsistent and inadequate
Conclusion
Communication with asylum seekers is inconsistent and often inadequate. Communication can be particularly poor when asylum seekers are moved between accommodation sites, which can happen with practically no notice. (Conclusion, Paragraph 93)
Government Response Summary
The government states that service providers have a contractual obligation to provide at least five days' notice for accommodation moves, that processes are in place and reviewed, and Migrant Help offers 24/7 support.
Government Response
Accepted
HM Government
Accepted
Section 4.2.2 of the AASC Schedule 2 of the Statement of Requirement sets out the contractual obligation of Home Office service providers to notify asylum seekers of any moves, which is underpinned by a service level agreement of at least five days. Our accommodation providers are clear on their contractual obligations and processes are in place when communicating with asylum seekers ahead of accommodation moves, and that all information requiring upcoming moves is understood. This is reviewed during inspections carried out by the Department. Additionally, all asylum seekers are provided with an induction booklet which sets out how the asylum process works, and they also have 24/7 access to Migrant Help for any further advice or complaints. As part of regular contract management meetings, service delivery managers will continue to ensure that service providers are meeting these contractual obligations. To deliver our ambition of exiting hotels before the end of the Parliament there will be a requirement to move asylum seekers into alternative accommodation to maximise estate utilisation. The contractual obligations of Home Office’s service providers will continue throughout this period.