Recommendation 6

The Home Office has neglected the oversight and assurance of performance of providers delivering multi-billion pound contracts. The department has been over-reliant on self-reporting of performance by providers and failed to invest in the assurance capacity necessary to properly monitor performance. As a result, the Home Office has not been able to monitor effectively whether providers are delivering the standards required by the contracts. The department has strengthened its capacity more recently, and this increased resource is welcome, but we are still not convinced that the Home Office has sufficient oversight of the performance of contract providers to effectively hold them to account. (Conclusion, Paragraph 52)