Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 1
1
Paragraph: 13
Outline proposed steps to address service provision concerns for disabled and elderly complainants.
Conclusion
We have heard praise of the PHSO’s handling of casework, but we have also received evidence of concerns with some aspects of its service provision. The PHSO told us that it would reflect on the concerns about the service it provided to people with disabilities while outlining the measures it takes to meet the needs of complainants. In its response to this report, the PHSO should outline to us the steps it proposes to take to address the concerns we have heard in our written evidence, in particular in relation to service provision to people with disabilities and the elderly.
Paragraph Reference:
13
Government Response
A response document is linked to this report, dated 23 May 2024. Response attribution to this conclusion has not been verified. Read the response document ↗