Recommendation 14

Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will help to demonstrate the impact of the PHSO on other organisations. For recommendations that are of a more long-term nature, such as forming and implementing an action plan, publishing casework online also helps interested parties to understand and follow-up on the recommendations. An example could be users of a particular NHS trust’s services. (Paragraph 46) Parliamentary and Health Service Ombudsman Scrutiny 2019–20 19