Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 14
14
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will...
Conclusion
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will help to demonstrate the impact of the PHSO on other organisations. For recommendations that are of a more long-term nature, such as forming and implementing an action plan, publishing casework online also helps interested parties to understand and follow-up on the recommendations. An example could be users of a particular NHS trust’s services. (Paragraph 46) Parliamentary and Health Service Ombudsman Scrutiny 2019–20 19
Government Response
Acknowledged
HM Government
Acknowledged
As set out in PHSO’s 2018–21 strategy, we are committed to publishing casework decisions online and we have been developing the systems, processes and technology that will make this possible. From the end of April 2021, we will start publishing decisions online on a new digital publishing system linked to PHSO’s website. This will provide greater transparency and allow complainants, Select Committees, researchers, policy-makers, and other members of the public to see the recommendations that PHSO makes when we find that an organization has got something wrong and they need to put it right. Looking ahead, we plan to develop the digital publishing system further, and this includes publishing information about compliance with PHSO’s recommendations.