Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 1
1
Paragraph: 12
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints...
Conclusion
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints should be made more transparent. The grouping of cases that “are not ready to be taken forward” and “should not be taken forward” should be ended. Presumably the former could still lead to investigations being conducted while the latter would not. The PHSO should also separately report on complaints partially and fully upheld.
Paragraph Reference:
12
Government Response
Acknowledged
HM Government
Acknowledged
The Committee has a crucial role in holding PHSO’s independent service to account. As an Officer of the House, the Ombudsman is fully committed to being open and transparent about the performance of the service PHSO provides to the public. We are determined, therefore, to give open and accurate accounts of PHSO’s performance to the Committee through the annual scrutiny inquiries it holds, in PHSO’s Annual Report, and through regular correspondence and dialogue with the Chair. The Committee’s scrutiny report makes a number of detailed recommendations in relation to the presentation of performance data in PHSO’s Annual Report. During the oral evidence hearing, we committed to simplify and streamline the Annual Report to make PHSO’s performance data more transparent and easier to understand for people using our service. As we advised in the hearing, we had already begun to consider changes