Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 4
4
Paragraph: 26
The Committee notes that the PHSO has again struggled to reverse the trend of weaker...
Recommendation
The Committee notes that the PHSO has again struggled to reverse the trend of weaker feedback scores on some elements of its Service Charter performance areas. The Committee however also notes the need to clarify the wording of its Service Charter questions by providing additional context to PHSO users so that they can better understand what the relevant scores mean in terms of service delivery.
Paragraph Reference:
26
Government Response
A response document is linked to this report, dated 26 July 2022. Response attribution to this conclusion has not been verified. Read the response document ↗