Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 4
4
Accepted
Paragraph: 26
The Committee notes that the PHSO has again struggled to reverse the trend of weaker...
Recommendation
The Committee notes that the PHSO has again struggled to reverse the trend of weaker feedback scores on some elements of its Service Charter performance areas. The Committee however also notes the need to clarify the wording of its Service Charter questions by providing additional context to PHSO users so that they can better understand what the relevant scores mean in terms of service delivery.
Government response summary AI-generated
The government will conduct a review of how PHSO obtains feedback from service users, including working with a research agency, reviewing the complainant survey, undertaking an internal review of quality standards, and using the Public and User Advisory Group.
Paragraph Reference:
26
Government Response
The government responded to this report on 26 July 2022. No passage in that response could be matched to this conclusion. Read the response document ↗