Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 1
1
Accepted
Paragraph: 19
The Committee notes the actions taken by the Parliamentary and Health Service Ombudsman to ensure...
Conclusion
The Committee notes the actions taken by the Parliamentary and Health Service Ombudsman to ensure continuing services to the public in difficult and unprecedented circumstances throughout the pandemic. However, the Committee notes the substantial backlog which has developed as a result. Whilst action is being taken to reduce this, we remain concerned at the impact of delays upon those using the services of the PHSO. The Committee was also concerned to learn that changes to case-handling of level 1 and level 2 health cases have not been as clearly communicated to the public or Members of Parliament as they could have been.
Government response summary AI-generated
The government states that since April 2021, they have focused PHSO’s resources on the more serious health complaints. Government will undertake a final review in autumn 2022 considering 18 months of data.
Paragraph Reference:
19
Government Response
The government responded to this report on 26 July 2022. No passage in that response could be matched to this conclusion. Read the response document ↗