Select Committee · Public Administration and Constitutional Affairs Committee
The work and performance of the Parliamentary and Health Service Ombudsman
Status: Open
Opened: 23 Jan 2026
Inquiry scope
The Public Administration and Constitutional Affairs Committee scrutinises the work and performance of the Parliamentary and Health Service Ombudsman. New Ombudsman Paula Sussex CBE has been in post since August 2025 and the Committee plans to hold an oral evidence session with her and other senior leaders in due course. The Committee is keen to examine the organisation’s priorities under new leadership, with the new corporate strategy due to be published soon, as well as its performance in handling individual complaints and utilising data to identify wider potential concerns in public sector administration. Read the call for evidence for more information. The Committee is keen to find out more about people's views of the PHSO's complaint handling process. If you have made a complaint to the PHSO in the last five years, please fill in the Committee's survey to share your experiences. The survey will close on Friday 27 February at 5pm.Oral evidence sessions
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| Date | Session and witnesses | Source |
|---|---|---|
| 24 Mar 2026 | Paula Sussex CBE, Rebecca Hilsenrath KC (Hon) · Parliamentary and Health Service Ombudsman | View ↗ |
Who gave evidence
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| Witness | Organisation | Sessions |
|---|---|---|
| Paula Sussex CBE | — | 1 |
| Rebecca Hilsenrath KC (Hon) · Chief Executive Officer | Parliamentary and Health Service Ombudsman | 1 |
Correspondence
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