Recommendation 7

While it is too early to know what effect the Covid-19 outbreak will have on university courses in the next academic year, there will not be a return to business as usual. We hope that all universities will be able to effectively deliver every university course to the standard that students are entitled, but if this is not the case students whose courses are affected by the Covid-19 outbreak in the next academic year should have the same easily accessible recourse to seek a refund or to repeat part of their course that we have recommended should apply to students in the current academic year. Any new arrangements that are put in place to better enable students to access refunds for tuition fees, where they believe they are not receiving the education they are entitled to, should be available to all students whose courses are affected by the Covid-19 outbreak in future academic years.