Select committee: Petitions Committee
Recommendation 4
Second Report - The impact of Covid-19 on university students
Published 13 Jul 2020
Paragraph 24
Petitions Committee The Government's response to Coronavirus All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
While it appears that to date relatively few students have raised formal complaints with their universities or taken individual action to seek a refund of their tuition fees, many students are not happy with how university courses are being delivered. It is essential that all students are made aware of their rights, and how to raise a 20 The impact of Covid-19 on university students complaint and seek a refund if they are not satisfied with the education they are receiving. The Government should work with universities and the Office for Students to ensure that all students are advised of their consumer rights and are given clear guidance on how to avail themselves of these if they feel their university has failed to provide an adequate standard of education. This should include details of how to access any new system which is developed in response to our previous recommendation.
From: Petitions Committee, Second Report - The impact of Covid-19 on university students (HC 527), paragraph 24, 13 July 2020
Government response
The government responded to the whole report on 16 September 2020 (deadline 13 September 2020).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government welcomes the Committee's finding against a universal tuition fee refund, but says a new centralised refund system is "not a preferred option at this time" and that any refund is a matter for providers.
- It "welcomes the Committee's finding" that there should not be a universal refund of tuition fees to all students.
- It agrees that the exact circumstances in which a student might receive redress are not clear, as this depends on contractual arrangements and individual circumstances. A Department for Education working group will consider whether existing guidance can be brought together and whether additional guidance is needed.
- On additional funding or reducing student loans to pay refunds, it says "Any refund is a matter for providers, so the Government is not considering writing off or reducing tuition fee loans."
- It states that the OIA is "currently developing a bespoke approach" to complaints from very large groups of students. It also agrees students should know their rights and is working with stakeholders to "explore existing communications channels".