Select committee: Petitions Committee
Conclusion 1
Second Report - The impact of Covid-19 on university students
Published 13 Jul 2020
Paragraph 15
Petitions Committee The Government's response to Coronavirus All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The Covid-19 outbreak has hugely disrupted the education of university students. A significant number of students have told us they are not receiving the standard of education that they had expected, feel they are entitled to, or which offers true value for money in light of the amount they are paying in tuition fees. Many students have experienced difficulties accessing the online content that has been made available, particularly those from disadvantaged backgrounds, and courses where students need to use university facilities have been particularly affected. We have heard from many students who feel that the way in which courses are currently being delivered does not represent value for money for the tuition fees they pay. Students have also faced a number of practical challenges as a result of the outbreak, including in many cases loss of income and difficulties with accommodation.
From: Petitions Committee, Second Report - The impact of Covid-19 on university students (HC 527), paragraph 15, 13 July 2020
Government response
The government responded to the whole report on 16 September 2020 (deadline 13 September 2020).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government welcomes the Committee's finding against a universal tuition fee refund, but says a new centralised refund system is "not a preferred option at this time" and that any refund is a matter for providers.
- It "welcomes the Committee's finding" that there should not be a universal refund of tuition fees to all students.
- It agrees that the exact circumstances in which a student might receive redress are not clear, as this depends on contractual arrangements and individual circumstances. A Department for Education working group will consider whether existing guidance can be brought together and whether additional guidance is needed.
- On additional funding or reducing student loans to pay refunds, it says "Any refund is a matter for providers, so the Government is not considering writing off or reducing tuition fee loans."
- It states that the OIA is "currently developing a bespoke approach" to complaints from very large groups of students. It also agrees students should know their rights and is working with stakeholders to "explore existing communications channels".