Recommendation 13

The Online Safety Bill should retain the provision in the draft Bill to hold platforms liable for failing to consistently enforce their terms of service. We heard that this step would significantly improve users’ online experiences—especially those users most likely to face abuse. However, compliance with rules that platforms themselves retain the freedom to set does not provide a sufficiently clear, objective or robust standard of expected protection for adult users in relation to content that is legal but harmful. The Bill should provide a stronger framework in primary legislation for tackling the harm arising from this content.