Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 11
11
Accepted
Strengthen consumer standards to ensure providers act on tenants' regeneration views.
Recommendation
We welcome the Regulator’s efforts to ensure that regeneration projects are properly explained to tenants, and that tenants have had some opportunity to share their views. However, we believe the Regulator must go further to ensure registered providers not only listen to, but appropriately act on, tenants’ views, by considering the level of input tenants have in any regeneration projects as part of its consumer standards and requiring that the developers take on board priorities that have been agreed with existing tenants as part of the standard. (Paragraph 62) 44 The Finances and Sustainability of the Social Housing Sector Rent
Government Response Summary
The government agrees on the importance of providers listening and acting on tenant views in regeneration projects, stating that existing Governance and Financial Viability, and Transparency, Influence and Accountability Standards already set clear expectations for providers and are monitored during inspections.
Government Response
Accepted
HM Government
Accepted
17. We agree with the committee about the importance of providers explaining regeneration projects to tenants, listening to and taking account of their views, and ensuring appropriate information is provided about what has been done with this feedback. Our Governance and Financial Viability Standard requires landlords to have governance arrangements in place that ensure they are accountable to tenants. We believe that this, coupled with our requirements relating to meaningful influence and scrutiny in the Transparency, Influence and Accountability Standard, sets out clear expectations of providers. Whether landlords are telling tenants what they have done with their feedback is an area that we seek assurance on in our inspections. In addition, the Tenant Satisfaction Measures (TSMs) specifically ask tenants about their satisfaction that the landlord listens to their views and acts on them.