Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 8
8
Paragraph: 59
As our predecessor Committee recommended, retailers must adapt to changing consumer habits in order to...
Recommendation
As our predecessor Committee recommended, retailers must adapt to changing consumer habits in order to thrive. Retailers should especially consider how to embrace online as part of their business model, not only as a channel through which to sell products, but also as a means of engaging with customers. The Government should consider how it can support smaller retailers to become multichannel through targeted investment.
Paragraph Reference:
59
Government Response
Acknowledged
HM Government
Acknowledged
The Government recognises and understands the challenges faced by retailers. While the trend towards online shopping has been accelerated by COVID-19, 72% of retail sales in 2020 took place in stores and physical retail will remain an important route to consumers. Our Help to Grow: Digital Scheme will help up to 100,000 UK SMEs over three years to adopt digital technologies which can boost business performance. Eligible businesses will also be able to access a discount of up to 50% towards the cost of buying approved software, worth up to £5,000. Eligible businesses have been able to apply since January 2022. The Government is clear that it wants to encourage all types of retail to thrive now and in the future and wants to support the sector as it evolves to respond to opportunities. We will continue to work closely with the sector through a variety of forums, such as the industry-led Retail Sector Council.