Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 27
27
Place Energy Ombudsman on statutory footing, publish supplier compliance, and ban debt collection during investigations.
Recommendation
The Government must place the Energy Ombudsman on a statutory footing and data should be published on the compliance of each supplier with its rulings, including whether these are delivered on time. The Government must also ban energy suppliers from carrying out debt collection practices while in the middle of an Energy Ombudsman investigation. (Recommendation, Paragraph 96)
Government Response
A response document is linked to this report, dated 21 January 2026. Response attribution to this recommendation has not been verified. Read the response document ↗