Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 25
25
Energy Ombudsman lacks statutory backing, undermining confidence and emboldening suppliers to ignore rulings.
Conclusion
For most consumers, the Energy Ombudsman provides a good service and we welcome proposals to strengthen its powers and make referrals automatic. However, without statutory backing, the Energy Ombudsman remains toothless, which undermines the confidence of consumers to seek redress and emboldens suppliers to ignore its rulings. Thousands of consumers are seeing their energy supplier refuse to comply with the Energy Ombudsman’s rulings every year. (Conclusion, Paragraph 94)
Government Response
A response document is linked to this report, dated 21 January 2026. Response attribution to this conclusion has not been verified. Read the response document ↗