Select Committee · Energy Security and Net Zero Committee
Back-billing by energy companies
Status: Closed
Opened: 11 Mar 2025
Closed: 31 Dec 2025
The BBC Money Box programme recently featured an issue with energy retailers improperly chasing customers for energy that should have been billed over 12 months previously. Retailers had been forcing customers to go through the Ombudsman, despite the clear rules and guidance. The Committee wishes to get a consumer perspective and discover what Ofgem and … Show more
Oral evidence sessions
| Date | Witnesses | |
|---|---|---|
| 19 Mar 2025 | Beth Martin · Ofgem, Jane Walker · Department for Energy Security and Net Zero, Jessica Skilbeck · Department for Business, Energy and Industrial Strategy, Martin Lewis CBE · Money Saving Expert, Miatta Fahnbulleh MP · Department for Energy Security and Net Zero, Tim Jarvis · Ofgem | View ↗ |
Who gave evidence
| Witness | Organisation | Sessions |
|---|---|---|
| Beth Martin · Director of Consumer Protection and Competition | Ofgem | 1 |
| Jane Walker · Director for Energy Affordability & Consumers | Department for Energy Security and Net Zero | 1 |
| Jessica Skilbeck · Director of Industrial Strategy | Department for Business, Energy and Industrial Strategy | 1 |
| Martin Lewis CBE · Chair | Money Saving Expert | 1 |
| Miatta Fahnbulleh MP · Minister for Energy Consumers | Department for Energy Security and Net Zero | 1 |
| Tim Jarvis · Director General for Markets | Ofgem | 1 |