Recommendation 33

Accountability and quality improvement are both extremely important in the NHS but it is clear that the current system of targets and incentives in general practice is overly bureaucratic, is not having the desired effect on outcomes, and will not enable GPs to change the way care is delivered. In particular, the current system of incentives does not encourage GPs to deliver high levels of continuity and also does not fund GPs for the additional work that will be required to manage more care in the community and reduce hospital admissions. Moreover, the Government’s decision to introduce an additional two-week wait target for GP appointments, while well-intentioned, does not address the fundamental capacity problem causing poor GP access. The Government and NHS England need to be bolder and empower GPs to exercise their professional judgement in the best interests of their patients. (Paragraph 116) 44 The future of general practice