Source · Select Committees · Health and Social Care Committee
Recommendation 9
9
Deferred
Paragraph: 48
Provide standardised national training for primary care receptionists to enhance patient navigation.
Recommendation
Receptionists play an incredibly important role in primary care that often goes unrecognised. Given they are often the first point of contact with primary care for most patients, NHS England should review and consider providing standardised national training to drive up standards and equip receptionists with the skills required to navigate and signpost in a 21st century NHS.
Government Response Summary
The government partially accepts the recommendation but deflects by focusing on exploring opportunities for automating processes in general practice to free up clinical capacity. It highlights ongoing support for two pilots testing automated coding of bowel screening results and other administrative processes in London.
Paragraph Reference:
48
Government Response
Deferred
HM Government
Deferred
Partially accept. The Department partially accepts this recommendation. We are keen to explore the potential opportunities of automating processes in general practice to free up clinical capacity, and will explore opportunities to commission research via existing formal routes. NHS England is already supporting two pilots being led by the Health Innovation Network in London testing the automated coding of bowel screening results and other clinical administrative processes to explore the potential of this technology. Likewise, some Integrated Care Boards are using Transformation Support Funding to pilot other automation tools and improvements to workflows within general practice.