Select committee: Health and Social Care Committee
Conclusion 1
Second Report - Delivering core NHS and care services during the pandemic and beyond
Published 1 Oct 2020
Paragraph 21
Addressed to Department of Health and Social Care
Health and Social Care Committee Delivering Core NHS and Care Services during the Pandemic and Beyond All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The pandemic has presented an unprecedented challenge to the NHS and the Government. Whilst we have no doubt that often communication to patients was as effective as could reasonably be expected in the context of a pandemic, this was not always the case. As we set out in our letter to Rt Hon Matt Hancock and Sir Simon Stevens on 21 July 2020, the patient experience for some has been unacceptably poor, leaving them feeling like they have been left in “limbo” or “in the lurch”. Unnecessary anxiety and stress has been caused to those patients due to poor communication not just from their local hospital about the scheduling of appointments or access to treatments, but from national bodies, and on key items of guidance such as on shielding. Some sections of the public have been left thinking the NHS is not working on routine non-COVID conditions, this in conjunction with the fear of some patients about going into hospitals where there could be a risk of catching COVID-19, is having a significant impact and needs addressing.
From: Health and Social Care Committee, Second Report - Delivering core NHS and care services during the pandemic and beyond (HC 320), paragraph 21, 1 October 2020
Government response
The government responded to the whole report on 15 January 2021 (deadline 1 December 2020).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government and NHS England respond to the Committee's report by setting out action taken on waiting times, PPE, staff testing, A&E, digital care and workforce wellbeing, with some answers qualified as work is ongoing.
- On waiting times, the response says the NHS "will be taking stock" of its elective programmes "early in the New Year" to set operational goals for 2021/22, and that forecasts of waiting lists are "at this point unlikely to be accurate".
- On routine staff testing, it says asymptomatic testing of all patient-facing NHS staff "is now possible", with full roll out under way as test kits are delivered.
- On PPE, the government is "confident that there will be a consistent supply of PPE this winter" and says it is "firmly committed" to addressing difficulties with fit.
- On dentistry, it says challenges "will endure into 2021/22 and beyond" and that it will "seek a longer-term contractual position with the BDA".