Source · Select Committees · Health and Social Care Committee
Recommendation 11
11
Ensure continued availability of non-digital channels for patient access to services
Recommendation
Many patients could benefit from encouragement and support to use digital services that might not initially be their first choice, but there will be some patients who continue to prefer physical channels. The Department and NHS England must ensure that non-digital channels remain available, especially as it develops and implements its digital offer. (Paragraph 67) Digital transformation in the NHS 37
Government Response
A response document is linked to this report, dated 6 September 2023. Response attribution to this conclusion has not been verified. Read the response document ↗