Source · Select Committees · Health and Social Care Committee
Recommendation 2
2
Deferred
Paragraph: 27
Demonstrate continued value of the new NHS App to existing and potential users.
Conclusion
The pandemic provided a unique incentive to download the NHS App, because it hosted the Covid-19 pass. The new version of the App should bring benefits in terms of functionality, integration and personalisation, but it will require people to download it anew. The Department and NHS England announced improvements to the range of services available via the App in May 2023, but they need to ensure that people use them. The Department and NHS England therefore need to demonstrate the continued value of the App, particularly to existing users, otherwise they may increase functionality while decreasing the number of sign-ups.
Government Response Summary
The government's response focuses on interoperability across local systems and institutions, the publication of a draft strategy, and the availability of shared care records, rather than addressing how it will demonstrate the continued value of the NHS App to its users.
Paragraph Reference:
27
Government Response
Deferred
HM Government
Deferred
we have published a draft strategy in Spring 2022 which sets out the work we will do with health and care services to support the development and implementation of a range of standards, final publication is expected in Winter 2023. As noted in our response to the Hewitt review, we have been working to support interoperability in the interim, including by launching the Standards Directory service and publishing an information standards roadmap, which details standards that are required for implementation and planned for the future. The second, and larger, issue highlighted by the Select Committee report was on the variation between NHS organisations in terms of digitisation. In this sense, interoperability can take two forms: interoperability across local systems (e.g., primary, community, acute, social care etc.) and interoperability between institutions using the same class of IT systems. On the former, we are meeting our national targets, and in some instances excelling. Our ambition is for all trusts to meet our core digitisation standards, including for 95% of trusts to have electronic patient records (EPR) by March 2025.12 EPR coverage nationally is 88% and is expected to increase to 91% by December 2023. We are investing £2 billion in digitising and connecting the frontline for secondary care, which will be matched further by local systems. Where feasible, we’re encouraging systems to explore ICS-wide solutions to support integrated care (convergence). We are providing targeted funding and support to NHS trusts to help them “level up” to a core level of digitisation; trusts that are less digitally mature will get more funding and support than those that are more digitally mature. More than 50% of care providers currently have a digital social care record, up from 40% in December 2021. Last year, we invested almost £50 million to support digitisation, including making more than £35 million available to Integrated Care Systems (ICSs) to support care providers to adopt digital social care records (DSCRs) and other care technologies that help improve the quality and safety of care, or support people to remain independent at home for longer. We will invest a further £100 million over the next two years to ensure people, providers and the wider health and social care system are able to realise the benefits of digitisation. To further address potential variation between ICSs, as part of the What Good Looks Like programme, digital maturity assessments will give health and care organisations a baseline, so they know where they are. This will enable more targeted support for those organisations that need it. Digital maturity assessments will be updated yearly to track progress on their journey to achieving what good looks like. 11 A plan for digital health and social care and Data Saves Lives included milestones for setting standards on interoperability. 12 https://www.gov.uk/government/publications/nhs-mandate-2023/the-governments-2023-mandate-to-nhs- england Every Integrated Care Board in England has also been supported to acquire and implement a basic shared care record to address record sharing between general practice, acute care, secondary outpatient care, mental health and social care. In the most mature areas, such as across London, 55,000 professionals access the multi-ICS shared care record 1.3 million times a month. Our priority for the coming year is to establish a national federated network of Shared Care Records so any authorised professional will be able to access the records of patients regardless of where they live in England. In parallel with the development of local shared care records, the long-standing Summary Care Record continues to be available for those who do not currently have access to their local shared care record – e.g., community pharmacists and some paramedic services. Around 90% of the registered practice population in England (58 million) have a summary care records with additional information. In terms of interoperability between institutions using the same class of IT systems, we are also encouraging systems to explore ICS-wide solutions to support integrated care. As part of our Frontline Digitisation support offer, we are working to build an England-wide community to share lessons learnt, improvements and develop peer-to-peer networks so best practice can be shared with others. Training and the Role of the Workforce