Source · Select Committees · Health and Social Care Committee
Recommendation 2
2
Paragraph: 27
Demonstrate continued value of the new NHS App to existing and potential users.
Conclusion
The pandemic provided a unique incentive to download the NHS App, because it hosted the Covid-19 pass. The new version of the App should bring benefits in terms of functionality, integration and personalisation, but it will require people to download it anew. The Department and NHS England announced improvements to the range of services available via the App in May 2023, but they need to ensure that people use them. The Department and NHS England therefore need to demonstrate the continued value of the App, particularly to existing users, otherwise they may increase functionality while decreasing the number of sign-ups.
Paragraph Reference:
27
Government Response
A response document is linked to this report, dated 6 September 2023. Response attribution to this conclusion has not been verified. Read the response document ↗